ATC Active Listening

Feature Desk, Aviation Gurukul, GOLN

3 years ago

ATC Active Listening

Active Listening in Air Traffic Control

ATC Active Listening

Description

Some Air Navigation Service Providers have been investigating the use of explicit training for listening skills and habits – active listening – as one means of mitigating the air-ground and ground-ground communications safety risks.

Some active listening training tips are provided below.

Air-Ground Communications Active Listening Tips

When you listen – then LISTEN. Do not listen in parallel with performing concurrent tasks.
Do not accept phone calls in the middle of a task that you can not interrupt.
Always use standard phraseology when passing a clearance. In this way, you reduce the chance of the clearance being misunderstood.
If in doubt, there is no doubt – CHECK.
Listen carefully to read back and correct any errors. When an error is detected, insist on a further read-back. Although a routine activity, this activity should not be shared with other tasks, particularly interruptions such as other R/T or phone calls.
If even after a correct read-back, you suspect that a flight has not properly understood a clearance, extra vigilance may prevent a misunderstanding from developing into a dangerous situation. Concentrate on this aircraft before doing other tasks.

Do not accept an incomplete read-back. Do query unclear or incomplete transmissions, especially if you suspect they may have been blocked. This will also indicate to the pilot or other party that they have not been clear and may have an error in their perception.
Use reflective habits for processing information. One good habit is to ‘Write what you say As You Speak and Read what you hear As You Listen’ – WAYSRAYL. Consult the strips when receiving and annotate the strips during transmission.
Record the clearance given.
Use headsets.
Use intercom/telephone for coordination.
Listen before you speak – pause before transmission.
Know your expectations – try to tell yourself, when you communicate, what you expect. This will both increase your performance and reduce the chance of expectation bias.

ATC Active Listening

Description

Air-Ground Communications Active Listening Tips

Further Reading