Human Performance & Limitations Course Syllabus, Course Structure [ Subject Code: 8273 ]

Human Performance & Limitations Course Syllabus, Course Structure [ Subject Code: 8271 ]

Subject Name: Human Performance & Limitations

Subject Code: 8273

Number Distribution : T [ 2 ] P [0] C [ 2 ]

Technology: AIRCRAFT MAINTENANCE (AEROSPACE) TECHNOLOGY (Code: 82)

Program Type: 4-YEAR DIPLOMA IN ENGINEERING PROGRAM

Semester: 7th Semester

Last Revision Year:  2010

Objectives:

• To be able to understand about the Fundamentals of Human Factors
• To be able to provide general knowledge about the Incidents Attributable to Human Factors/ Errors
• To be able to make familiar with Human Performance & Limitations
• To be able to give guidance on Social Psychology
• To be able to provide detail knowledge about Factors Affecting Performance
• To be able to familiar about Physical Environment
• To be able to give guideline on Tasks
• To be able to make understand about Communication
• To be able to provide general knowledge about Human Error
• To be able to provide detail knowledge about Hazards in Workplace
• To be able to familiar about Situation Awareness

Short Description:

Basic concepts and general knowledge of Fundamental principle of Human Factors, Incidents Attributable to Human Factors/ Errors, Human Performance & Limitations, Social Psychology, Factors Affecting Performance, Physical Environment, Tasks. Communication, Human Error, Hazards in Workplace and Situation Awareness.

Detail Description:

THEORY

01. Understand the Fundamentals of Human Factors

1.1 Describe the meaning of human factors
1.1.1 Define human factor
1.2 Describe the scope of human factors and error management
1.3 Explain the human factors models
1.4 Describe the human factors in aviation
1.5 Explain the origins of human factors in aviation

1.6 Distinguish between human factors and ergonomics.
1.7 Describe the importance of human input into aircraft maintenance activities
1.8 Explain the importance of an effective human factors program in a maintenance organization.
1.9 Describe an integrated approach to human factors and safety
1.10 Describe the cost effectiveness of implementing HF programs in organizations.
1.11 Explain the regulatory aspects of human factors in aviation engineering
1.12 Discuss the importance of training in reducing maintenance errors

02. Understand about Incidents Attributable to Human Factors/ Errors

2.1 Describe about human factors behind accidents/incidents: some statistics

2.2 Express an outline of incidents/accidents attributable to human factors/human error
2.2.1 Describe Aloha accident
2.2.2 Discuss BAC 1-11 incident
2.2.3 Explain incident in UK, August 1993
2.2.4 Describe Boeing incident in UK, February 1995
2.2.5 Discuss Portland Oregon accident: 1972
2.2.6 Explain accident at Kegworth
2.2.7 Describe how British Airways 737 caught fire on the ground
2.2.8 Discuss Air Ontario Flight 1363 accident

2.3 Clarify an appreciation of human factors behind accidents and incidents
2.3.1 Lay out about human factors leading to accidents/incidents
2.3.2 Identify an appreciation of human factors course
2.3.3 Describe safety chain
2.3.4 Explain Murphy’s Law

03. Understand about Human Performance & Limitations

3.1 Sketch the position of Human in HF model
3.2 Prove that human performance as part of the maintenance engineering system
3.3 Explain vision organ
3.3.1 Define visual discrimination
3.3.2 Describe anatomy of the eye
3.3.3 Define color vision
3.4 Explain Hearing sensor
3.4.1 Show the anatomy of the ear
3.4.2 Distinguish the impact of noise on performance
3.4.3 Explain hearing impairment
3.4.4 Describe hearing protection

3.5 Explain listening process
3.6 Describe about information processing
3.6.1 Discuss the information processing model
3.6.2 Define memory
3.6.3 Express motor programs
3.6.4 Clarify situation awareness
3.7 Discuss claustrophobia, physical access and fear of heights
3.7.1 Differentiate physical access and claustrophobia
3.7.2 Explain fear of heights
3.8 Clarify performance shaping factors
3.8.1 Explain internal and external performance shaping factors

04. Understand the Social Psychology

4.1 Clarify the social environment

4.2 Explain the responsibility: individual and group
4.2.1 Differentiate about working as an individual or as a group
4.2.2 Define troubled employee

4.3 Differentiate motivation & de-motivation
4.3.1 Define human motivation
4.3.2 Theories of motivation: Maslow’s hierarchy of needs
4.3.3 Express de-motivation

4.4 Explain peer pressure
4.4.1 Distinguish countering peer pressure and conformity

4.5 Explain culture issues

4.6 Explain team working
4.6.1 Discuss the concept of a team
4.6.2 Explain some advantages and disadvantages of team working

4.7 Differentiate management, supervision and leadership

4.7.1 Explain the management role
4.7.2 Discuss the supervisory role
4.7.3 Explain the characteristics of a leader
4.8 Define Maintenance Resource Management (MRM)

05. Understand the Factors Affecting Performance

5.1 Differentiate fitness and health
5.1.1 Explain pre-employment disposition
5.1.2 Describe day-to-day fitness and health

5.2 Describe stress: domestic and work related
5.2.1 Define stress management

5.3 Explain time pressure and deadlines
5.3.1 Differentiate the effects of time pressure and deadlines

5.4 Give details on workload-overload and under load
5.4.1 Discuss arousal
5.4.2 Explain workload and it’s management

5.5 Illustrate the terms sleep, fatigue and shift work
5.5.1 Describe circadian rhythms
5.5.2 Explain fatigue
5.6 Describe about alcohol, medication and drug abuse
5.6.1 Explain alcohol
5.6.2 Discuss medication
5.6.3 Indentify different types of drag

06. Understand about Physical Environment

6.1 Explain about noise
6.2 Discuss about fumes
6.3 Define illumination
6.4 Distinguish climate and temperature
6.5 Differentiate between motion and vibration
6.6 Explain working environment

07. Understand about Tasks

7.1 Describe physical work
7.2 Define repetitive tasks
7.3 Define visual inspection?
7.4 Explain complex systems

08. Understand about Communication

8.1 Describe the process of communication
8.2 Illustrate the modes of communication
8.3 Differentiate communication within and between teams
8.4 Describe communication problems
8.5 Differentiate work logging and recording
8.6 Define Keeping up-to-date
8.7 Explain Dissemination of information

09. Understand about Human Error

9.1 Describe error models and theories
9.1.1 Explain design versus operator-induced errors
9.1.2 Differentiate variable versus constant errors
9.1.3 Differentiate reversible versus irreversible errors
9.1.4 Define slips, lapses and mistakes
9.1.5 Distinguish skill, rule and knowledge-based behaviors and associated errors
9.1.6 Explain the ‘Swiss Cheese Model’
9.2 Lay out the types of error in maintenance tasks
9.3 Describe the implications of errors.
9.4 Express avoiding and managing errors

10. Understand about Hazards in Workplace

10.1 Describe potential hazards in aircraft maintenance engineering
10.2 Demonstrate relevant legislation and maintenance organization’s responsibilities
10.3 Describe engineer’s individual responsibilities
10.4 Explain the dealing with emergencies

11. Understand about Situation Awareness

11.1 Describe situation awareness in workplace
11.1.1 Explain an analogy
11.1.2 Illustrate situation awareness in action

Reference Books

1. U.K. Publications CAP-715
2. U.K. Publications CAP-716
3. Human Factors JT by Reason

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